customer care
We don't just care about your website. We don't just care about your business. At Cat's Whiskers we also care very much about you and 
your online welfare.
100% Satisfaction Guaranteed!
If you're interested in seeing whether we are right for you and your business, give us a trial run. What separates us from our competitors is that you have our value promise on every job.
If at any time you don't think we're worth the amount you agreed to pay, you make whatever adjustment you think is necessary.
If your other web design and hosting offers don't walk that walk, then it's time to try us. Our service really is the Cat's Whiskers.
If you are not content, just make a written request for your account to be canceled within 60 days of the original order date and you will qualify for a full refund from the Cat's Whiskers.
We would be grateful to hear your reasons for cancellation so that we can improve. The only amount you wouldn't receive back would be money we ourselves did not receive such as registering your domain name.
Cat's Whiskers is firmly founded on client satisfaction and long-term relationships. We ensure you receive good service from an honest company - in a totally risk free environment.
your privacy
We take your online privacy seriously. We will only ever ask you for information that helps us fulfil your needs and we never pass your details on to anyone else unless you instruct us to. You will only receive relevant communications from us.
All details are stored securely and are never sold or transferred to third parties unless legally demanded by competent authorities.
Your IP address and any other anonymous information is gathered only to protect our site from fraudulent use (e.g. spam) and to gather site usage statistics for continual improvement of the user experience.
money matters
We are passionate about our product and our work. It is the main reason that we do it. However, to us as well as to you, money does matter. For this reason here are a few notes on procedures and how we look after it.
Hosting is fast, simple and straight forward. All payments are made through PayPal [see details below] and you will have your new web space available to you within an hour of payment approval - often less.
Web design work
Web design by virtue of its longer production cycle is more complex and requires special treatment.
Getting your ideas and preferences into an attractive and effective website takes communication, planning and a considerable amount of work. We do most of this but we do need you to do yours. Please spend time giving us the clearest and most complete requirements you can in our Web Design Planning Guide
With even the most dedicated effort by you to get this right and our best efforts to interpret your concepts and needs, the results may still be not the most identical of twins. We will need to revise and update until we have got as close as technically and humanely possible to what you want.
Up to this stage there is no financial commitment on your part, none whatsoever. You will have paid absolutely nothing. That in itself will give you tremendous confidence in our product.
Only when you have approved the final draft do we move on to the actual building of your website. This requires commitment on your part and we request 50% of the final estimated cost. When received, we build. We publish to a private URL [web address] which you can view as often as you wish and track progress. It's quite fun watching it all come together.
When done we enter another, normally shorter, period of communication, revision and adjustment until we're both convinced it's ready to be published. At that point you need to pay the outstanding balance. From that date you are then fully covered by our no-nonsense money-back guarantee [see above].
Sooner or later you will require updates or changes. If these are text orientated and relatively minor there is no charge; just tell us what you need and we'll do it. Major or structural revisions are billed at an hourly rate. Please contact us at the time telling us what you need and we'll be happy to give you a written estimate.
All payments made to Cat's Whiskers are done through the online PayPal service. There are very good reasons for this. First you do not need to be a member of Pay Pal or to join as they handle all major credit cards for us as well.
PayPal is the most widely recognised and respected independent third party company, based in the United States, which specialises in processing online credit card transactions. PayPal is also the largest and most respected online payment processor on the Internet with well over 8 million users.
Many people are quite rightly hesitant to provide credit card information over the Internet. PayPal provides a secure encrypted server (SSL) so your transaction is safe, but moreover, when you make a purchase through Cat's Whiskers, you have additional security because only PayPal, not Cat's Whiskers, is provided with your credit card information.
The less people with your card details the better and we would rather not be amongst them; that way you can feel totally secure in your dealings with us. Cat's Whiskers wants your online shopping with us to be safe and give you the peace of mind you that your purchases from us are entirely safe and secure.
Additional Benefits of PayPal
1. Buyer Protection Guarantee
Purchases made through the PayPal service are protected against fraud when you purchase goods from a Verified Seller and do not receive the promised goods. You are entitled to a refund if you do not receive the goods from a Verified Seller like Cat's Whiskers, a wholly-owned subsidiary of the Web Weavers Workshop. You are protected up to a total of $5000 per year for fraudulent transactions.
2. Free Automatic Account Insurance
SafeWeb Insurance automatically protects your PayPal account against unauthorised withdrawals for up to $100,000. This is your assurance that your money is safe and secure. And best of all, the insurance is free with your PayPal account.
3. $5 Bonus for Signing Up
After completing the registration requirements PayPal will add $5 to your account just for signing up.
Find out about more us
cat's whiskers
essential elements
Level the playing field
Small business now compete in the big league. Your web site is world wide - just like Ford's or Microsoft.
Credibility creates clients
The important part of a any website is to gain credibility, to be a respected source of valuable information. That's what will get you visitors, links and build trust.
Customer orientated
Hosting that puts a lot of effort into offering customers as much 'bang for their buck' as you can get.
Rock solid reliability
Acknowledging that reliability is in the interests of everyone involved, we have gone to great lengths to ensure that problems are few and far between.
Truly effective websites
Discover the secrets of getting your website to earn its keep - every day!
Get the response you want
Get copy that's crisp, clean and clearly gets your message across.
Kick start your success
Copy-editing is about making your content more effective.
Pages look good?
Your website can be shown in any of 46 different browser. Only strict validation can ensure it is shown as you originally intended.
Easily publish information
Contact details, specifications, schedules, manuals, circulars
Client empathy
We work to understand your needs and those of your target audience.
Maximise your website
Save yourself time/ resources and ensure you maximise the value of your website
Rock solid reliability
Acknowledging that reliability is in the interests of everyone involved, we have gone to great lengths to ensure that problems are few and far between.